Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

To complete your return, we require an email to be sent to shop@pugpatrolrescueaustralia.com.au requesting return. Please include your full name, order number, items for return and reason for return.

Please do not send your purchase back BEFORE receiving an email back from us.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Refunds are for product only less shipping costs AND payment processing fees.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@pugpatrolrescueaustralia.com.au

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@pugpatrolrescueaustralia.com.au and send your item to: 
Pug Patrol Rescue Australia
Attn: Returns
PO Box 515x
Leumeah NSW 2560

Shipping returns

To return your product, you should mail your product to: 
Pug Patrol Rescue Australia
Attn: Returns
PO Box 515x
Leumeah NSW 2560

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at shop@pugpatrolrescueaustralia.com.au for questions related to refunds and returns.

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