Unsure of how the order process works? Pug mail on it’s way? We’ve got you covered here!
When placing an order please keep in mind that all delivery estimates are referring to the time it will take once your pug mail has been shipped, not from the moment you place your order. Occasionally there can be longer processing times (the time it takes to pack your order before it is shipped), especially after pre order events, sales and on made to order items. As this is run entirely by volunteers, we always aim to have your orders shipped as quickly as possible, but if your order isn’t dispatched straight away definitely don’t stress! We promise we are working as fast as we can and we appreciate your patience during these times.
All orders are shipped through Australia Post and all estimates are based on their quoted shipping times. Please note that Australia Post delivers Monday to Friday and their estimates are based on business days only.
$14.95 Flat Rate Shipping includes tracking and will take between 2-7 business days for most areas. These are estimates and are not guaranteed dates. All orders include insurance of upto $100.
Please note that delivery estimates are only there as a guide and will vary depending on the time of year, and your local postal services.
Please allow 2-7 business days from dispatch for your order to arrive.
If you have any questions or concerns that haven’t been covered here, please do not hesitate to drop an email to firstname.lastname@example.org!